First a PSA: Hopefully I am the only one this happened to, but when I ordered two items direct from Aneros (over $75) on Black Friday I selected one of two option for shipping: USPS first class, hoping that this would mean my purchase would arrive within a faster 1-5 biz day window for $6.50. Not only am I on day 15 (11 biz days) w/o delivery, but Aneros has been little to no help to this point.
In the single response I’ve received from Aneros, the company made a VERY revealing statement:
“We believe there may be a bit of confusion here as USPS First Class is our standard shipping option which qualifies as free for orders over $75. Since the original order is above $75, we will be refunding the $6.50 as the selection was rendered redundant by the offer of free shipping.”
I appreciate that they issued the refund, but who else may have made this error? Why is that even an option if my cart total exceeded $75? Aneros isn’t exactly a small time Etsy player here. Again, this should be an automatic function and in the age of digital retailing it makes no sense why it isn’t.
I responded in part by suggesting they look in to this. If I am the complete outlier, ok, bad on me. But this was Black Friday, I’m guessing there were A LOT of purchases as these discounts are rare. It hard to imagine that I’m the only one who made this mistake and if it happened at a large scale that could mean significant free money for the company.