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  1. Update:

    contacted support and got this very helpful message early the next morning–

    Hi ****,

    We apologize for the inconvenience.

    We have located your order under the email address, *******@gmail.com.

    All of our products go through Quality Control before being shipped, and we regret that you received an item not up to the Aneros standard.

    Vibrating, electrical Aneros products carry a 1-year warranty from the date of purchase. The customer can send us the defective item in exchange for a replacement.

    Please fill out the attached Warranty Claim Form, sign the bottom, and send it back to us with your product.

    When we receive your defective device, we will ship a replacement to you.

    Please let us know if you have any questions.

    Thank you,

    Aneros Support

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