First time experience and some problems.

Whats up guys.

Short backstory:
Im a 26yo straigt male and already experimented with buttplay in my puberty, had some experience with plugs and always found it nice during masturbation.
My last gf tried fingering me but… It wasnt that nice (Situation was kinda whacky).

So last month i stumbled over this sub and got really curious.
Like damn i wanted such a toy that brings me to an incredible high. Maybe even involve it in the bed with my gf.

Some talk later she was also curious, cause we read it can lead to even harder boners, longer intercourse and shorter refractory periods. In the past she didnt like the idea of a man with something in his butt, but suprisingly she was open to it.

So i ordered a Helix syn trident, my gf was at work and i have holidays so i got into it. Got clean, lubed and relaxed, did evrything right imo.
I first tried the doing nothing method, Browsing thru gone wild and stuff to get me horny.

I was horny but my butt was like: meh, thats not doin anything.
So intried to force involuntaries by clencing as long as possible.
And after some time of my muscels spasming it hit me!

A warm intense pleasuring wave goin from my prostate through my stomac. After it got a lot more intense it felt like i was close to go over the edge.

Aaaaaaaaaand it was gone.

This happened three times in a row. But ok, maybe it distracted me or something, didnt let go enough or whatever. Learning by doing 😀
I ended it all with a good ol wank and cleaned everything up.

So i was positivle suprised on what my butt is able to do and was really looking forward to the next time.

While putting the toy away i saw that there was a rather big scratch on the underside where the tabs meet.
I contacted the customer support and got a new one after sending the damaged one to amazon. (Got it there).

Now after some days i decided to get into it again, cleaning lubing relaxing.
And that time was different the Tab that presses in the “tailbone region” was a lot more agressive. On the first one i didnt even notice it. And the p-tab on the other hand felt like a soft touch (on the first one it was really noticeable in a good way)
The “plug” itself seemed to be unable to hit the right spot.

Is it possible for 2 of the same products to be so different or was it just my mind ruining it? So some days later i tried it again… Same results…. It was just… “different”.

So what do you guys think? Shud i again contact the support or even ask the manufacturer or cud it be that thats a biased feel cause the one tab was feeling a bit different?